Do Not Wish

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About Do Not Wish

Do Not Wish is a circular retail marketplace designed to make premium goods more accessible while supporting the redistribution of excess and underutilized inventory. Through our marketplace, customers can access curated products across fashion, beauty, lifestyle, home, and other emerging categories from participating brands, retailers, boutiques, suppliers, and marketplace Partners. Do Not Wish is built around responsible commerce, intentional discovery, and measurable impact — helping redirect products back into consumer circulation rather than allowing valuable inventory to remain idle, be destroyed, or go to waste.

Do Not Wish works with verified brands, retailers, boutiques, and marketplace Partners and maintains marketplace standards designed to prohibit counterfeit products from being offered through the Services.
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Orders are packaged in accordance with applicable fulfillment, operational, and Partner requirements. Where available, original designer packaging, branded boxes, dust bags, or related accessories provided by the applicable Partner may be included.

Accounts & Access

No. Orders may be placed as a guest using a valid email address. Creating an account provides access to enhanced marketplace functionality and account-management features.

Creating an account provides access to enhanced marketplace functionality and account-management features, which may include: • order history and shipment tracking; • saved addresses and checkout preferences; • returns management tools; • saved products and recently viewed items; • communication preferences; and • access to marketplace updates, editorial content, and promotional communications.

Select Forgot your password on the Sign In page and enter your email address. A password reset link will be sent to the associated email address.

Email preferences can be managed through your account settings at any time.
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Discovering Products

Products can be discovered through category and brand navigation, search, curated editorial selections, and personalized recommendations where available. Filtering by size, category, price, and other attributes is supported on applicable product listing pages.

Each product page includes available sizes and colors, a product description, material composition, and condition notes where applicable. Detailed measurements, fit information, and size conversion guidance are available where provided by the applicable Partner.

Products displayed through the marketplace remain subject to real-time availability and are not reserved through viewing, saving, or account activity. Inventory continues circulating across participating marketplace channels until checkout is completed and an order is accepted for processing.

Inventory availability across the marketplace is subject to Partner allocations, redistribution activity, and fulfillment updates. Where available, notification features may allow users to follow specific products or receive updates on inventory changes through applicable account tools.

Orders & Checkout

Select your desired item, choose applicable size and color options, and add the product to your bag. When ready, proceed to checkout through the applicable order interface, provide a delivery address and payment method, review your order, and confirm your purchase.

An order confirmation will be sent to the email address provided at checkout. This confirmation serves as your invoice and includes your order number. A shipment confirmation containing tracking information will be sent once your order is dispatched.

Orders containing items fulfilled by multiple Partners may generate separate shipment confirmations and tracking references.
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Customer Care may assist eligible users with order-related support, account assistance, and marketplace inquiries through available support channels.

Orders are processed within standard operational processing windows; however, timelines vary depending on inventory verification, Partner fulfillment structures, payment authorization, marketplace activity, shipment preparation, and operational requirements.

Orders may be modified or canceled prior to fulfillment processing or shipment preparation. Once an order has entered the fulfillment or shipment phase, modification and cancellation may no longer be available and the order becomes subject to our Return Policy. To request a modification or cancellation, access your order through the applicable order management interface within your account, select the relevant order, and submit your request. Users without an account should contact Customer Care directly. For pre-order items, cancellation availability is subject to the policies of the applicable Partner. Where an order has already been prepared, cancellation is no longer available, but a return may be initiated following delivery.

Order status can be accessed through the order management interface within your account. Orders progress through the following stages:

Received: Your order has been placed and is queued for processing.
In progress: Payment has been authorized and your order is being prepared for fulfillment.
Shipped: Your order has been dispatched and a tracking reference has been assigned.

Order status can also be accessed without an account through the applicable order tracking interface using your order number and email address.
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Your invoice is included in the shipment confirmation email sent when your order is dispatched. Invoices are also accessible through the order management interface within your account.

Invoices cannot be modified once issued. Where a customs invoice is required for a return, it will be included with the applicable shipment documentation.

The items and prices on your invoice must match the contents of your package to avoid customs or export delays.

Saved Products & Inventory Availability

Do Not Wish is designed around active inventory circulation, evolving marketplace availability, and intentional product discovery rather than long-term inventory reservation or holding behavior. As inventory availability, Partner allocations, pricing, and marketplace participation continuously evolve, products displayed through the Services are not held, reserved, or secured following viewing, saving, or initial interaction. The marketplace is structured around active discovery, product movement, and ongoing circulation across participating Partners and marketplace channels as part of Do Not Wish’s broader commerce and redistribution model. Products remain subject to real-time inventory availability, Partner updates, pricing adjustments, promotional activity, fulfillment changes, and marketplace demand until checkout is successfully completed and an order is accepted for processing. Where available, users may save products, follow inventory updates, or revisit previously viewed items through applicable account or marketplace features; however, such functionality is provided for convenience only and does not reserve inventory, secure pricing, or guarantee future availability.

Shipping & Delivery

Delivery fees vary based on the size, weight, destination, and selected delivery method applicable to your order. Applicable fees are displayed at checkout. Free standard delivery is available for orders above the following thresholds:

United Kingdom: GBP £400
United States: USD $400
China Mainland: CNY ¥1,000
Hong Kong SAR, Macau SAR: HKD $3,000 (full price and sale)
Taiwan Region: TWD $10,000
CIS countries: USD $430
Spain, Italy, France: EUR €300

A reduced express delivery fee is available for orders above separate thresholds in selected markets. The lowest available price for your order will always be shown at checkout.

Estimated delivery windows vary depending on the applicable Partner, inventory location, selected delivery method, carrier operations, customs processing, and destination region. Estimated timelines are displayed during checkout and in shipment confirmation communications where applicable.
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Once your order is dispatched, a shipment confirmation containing tracking information will be sent to the email address provided at checkout. Order tracking is also accessible through the order management interface within your account, or through the applicable tracking interface for orders placed as a guest.

Delivery to P.O. Boxes, APO/FPO addresses, and U.S. Territories (except Puerto Rico) is not available. Orders placed to these address types will be canceled. Delivery addresses must correspond to the country version of the Services through which the order was placed. Orders placed from a mismatched country site will be automatically canceled. Certain products may not be available for delivery to all regions due to brand distribution restrictions or applicable customs regulations. For further information, contact Customer Care. Where a freight forwarding service or hand-carry arrangement is used to ship items internationally, Do Not Wish is not responsible for loss, damage, or defects occurring after delivery. Such items are not eligible for return, replacement, or refund.

Duties & Taxes

Delivery fees vary based on the size, weight, destination, and selected delivery method applicable to your order. Applicable fees are displayed at checkout. Free standard delivery is available for orders above the following thresholds:

United Kingdom: GBP £400
United States: USD $400
China Mainland: CNY ¥1,000
Hong Kong SAR, Macau SAR: HKD $3,000 (full price and sale)
Taiwan Region: TWD $10,000
CIS countries: USD $430
Spain, Italy, France: EUR €300

A reduced express delivery fee is available for orders above separate thresholds in selected markets. The lowest available price for your order will always be shown at checkout.

Products shipped to the United States are sold on a Delivered Duty Paid (DDP) basis. Do Not Wish acts as the Importer of Record and manages customs clearance, duties, and taxes through authorized customs brokers. Orders are delivered fully cleared with no additional charges due on delivery. Sales tax is applied in accordance with applicable state and local regulations. The estimated amount is displayed at checkout; the final confirmed amount is included in your shipment confirmation invoice.

Where customs authorities or carriers request documentation and the required information is not provided within the applicable timeframe, the shipment may be delayed, seized, abandoned, or returned to origin. Do Not Wish and the applicable Partner are not responsible for loss in these circumstances, and a refund may not be available. This applies to: failure to provide required customs documentation; refusal to pay applicable duties; and inability to reach the recipient.

US Customs may request an IRS, EIN, or SSN number before authorizing delivery of certain international shipments. You will typically have one week to provide this information before the order is returned to origin for a refund.

Payments

Do Not Wish accepts the following payment methods:

Credit and debit cards: Visa, MasterCard, Maestro, American Express, Discover, Diners, JCB, UnionPay
Digital wallets: Apple Pay, PayPal, Alipay (selected markets), HB Pay (China Mainland, Hong Kong), WeChat (selected markets)
Buy now, pay later: Klarna (US, UK, and selected EU markets), Afterpay (US and Australia), Tamara (selected markets)
Other: JDpay (China Mainland), iDEAL / Wero (Netherlands), Boleto (Brazil). Installment payments via credit card are currently available only for customers in Brazil and Mexico.

Available payment methods may vary depending on your shipping destination, billing country, and the location of the Partner retailer fulfilling your order. Methods are confirmed at checkout.
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At checkout, a payment authorization is placed to confirm available funds. For credit card payments, the charge is captured when your order is ready to ship. For debit card and PayPal payments, funds are captured at the time of purchase. No payment is taken before your order is confirmed.

Prices are displayed in the currency corresponding to your delivery destination and are shown at checkout. Where your local currency is unavailable, your order will be charged in USD.

We take the protection of your payment information seriously. All transactions are processed over encrypted, secure connections. Security checks are applied at the time of purchase, and card payments require CVV entry for every transaction. Do Not Wish does not store full card details.

Selected cryptocurrency payment methods are available in supported markets at checkout. The following applies to all cryptocurrency transactions: Exchange rate: Cryptocurrency payments are processed at the exchange rate displayed at the time of checkout. Rates are not locked prior to payment confirmation and may fluctuate until the transaction is completed. Settlement currency: All orders are settled in USD regardless of the cryptocurrency used. Your order total is denominated in the display currency applicable to your destination. Refunds: Refunds on cryptocurrency transactions are issued in the original transaction value in USD at the time of the original purchase. Refunds are not subject to exchange rate adjustments after the transaction date and are processed subject to payment processor policies. Supported networks and wallets vary by market and are confirmed at checkout. Do Not Wish does not accept direct wallet transfers outside of the checkout payment flow.

Registered users may elect to receive store credit in lieu of a refund on eligible returns. Store credit is applied to your account, does not expire, and may be applied to future purchases through the Services. Full terms are available in our General Terms and Conditions.
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Promotional codes may be entered at checkout where applicable. Each code applies to a single eligible item per order and cannot be combined with other codes or store credit. Codes cannot be exchanged for cash.

Some promotions are applied automatically at checkout. Where two promotions are available simultaneously, you will be asked to select which to apply.
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Returns & Refunds

Eligible items may be returned within 30 days of the delivery date (60 days where otherwise specified in your order confirmation). Items must be returned unworn, undamaged, and unused, with all original tags attached. All designer boxes, dust bags, and related accessories must be included.

The following categories are not eligible for return:
Final sale, clearance, and certain promotional items
Underwear, swimwear, and hygiene-sensitive products
Sunglasses and fragrances
Customized or made-to-order items

Direct exchanges are not currently offered. Eligible items should be returned for a refund and a new order placed separately.
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Return requests may be submitted through the order management interface within your account, or through the applicable order tracking interface for guest orders. To initiate a return: • Access the relevant order and select Return Item(s) • Select the items and provide a reason for the return • Choose a return method: courier collection or drop-off at an applicable location Prepare your return package: • Place items, along with any designer boxes or accessories, inside the return packaging • Attach the Return Label to the outside of the package • Do not attach labels to designer boxes or branded accessories Returns should be initiated within 7 days of delivery to ensure the package arrives within the required timeframe. Request courier label scanning at drop-off to enable return tracking. Returns from different Partners and individually shipped beauty items should be packaged and labeled separately.

 

Once a return is received and accepted by the applicable Partner, processing takes up to 6 calendar days. A confirmation will be sent when the return is accepted. Refunds are issued to the original payment method and may take up to 14 days to appear, depending on your payment provider.

Original delivery costs are not included in refunds. For DDP destinations, taxes and duties are refundable. For DAP destinations, taxes and duties are non-refundable through Do Not Wish; these may be recoverable directly through your local customs authority.

Promotions

Promotional updates, new arrivals, and editorial content are available through the newsletter and communication preferences in your account.

Yes. Promotional discounts apply only to selected brands and items, as each Partner determines their own participation. Items eligible for a promotion will be indicated accordingly. For full terms, see our Promotion Terms & Conditions.

Some promotions cannot be applied simultaneously. Where two offers are available, you will be asked to select one. If an active campaign is automatically applied at checkout, entering a promotional code will overwrite it.

 

Expired promotional codes cannot be reactivated. Codes are non-transferable and have no cash value.

Size & Fit

 

Size conversion charts and fit information are available on each product page through the applicable size guide. Products can also be filtered by size during browsing.

Women: Clothing • Footwear • Underwear & Beachwear • Accessories
Men: Clothing • Footwear • Accessories

Where provided by the applicable Partner, product pages include: • Size conversion charts • Product-specific measurements • Model size and measurements • Fit notes where a garment runs larger or smaller than standard
International sizing conventions differ across markets and individual designers may fit differently from standard conversion expectations. Item-specific fit information is provided on each product page where available.

Pre-Orders

Pre-ordering provides access to upcoming products before their general release. Full payment is required at checkout. Pre-order items are shipped separately from in-stock orders according to the expected release date.
Once the item is released and ready to ship, a shipment confirmation with estimated delivery information will be sent to the email address associated with your order.
Cancellation availability for pre-order items is subject to the policies of the applicable Partner. To request a cancellation, access your order through the applicable order management interface, select the item, and submit a cancellation request. Where an order has already been prepared for fulfillment, cancellation may no longer be available; however, a return may be initiated following delivery.
Yes, subject to the conditions of our Return Policy.

Certain pre-order items may be subject to per-order quantity limits as determined by the applicable Partner.

Communications

Email, notification, and communication preferences can be managed through account settings at any time.
If you have opted in to receive SMS communications, you may unsubscribe at any time by texting STOP to the applicable short code, or through your account communication preferences. Mobile opt-in data and SMS consent information are not shared with third parties for independent marketing purposes.

Community Guidelines

Do Not Wish’s community channels are intended to support open, respectful, and relevant exchange. We welcome feedback, questions, and discussion. To maintain the integrity of our community, Do Not Wish reserves the right to: • remove content that is off-topic, irrelevant, or contains unauthorized promotional material; • remove content that is offensive, abusive, or directed at other users or Partners; • contact relevant authorities where required in cases of copyright violation, defamation, or unlawful disclosure of personal data; and • report inappropriate content to applicable platform operators. For privacy and security reasons, we ask that you do not share order details or personal account information through public channels. Marketplace and account-related inquiries should be directed to Customer Care through available support channels.
 

Do Not Wish’s appointed legal representative for purposes of the EU Digital Services Act may be contacted for DSA-related communications:

By email: dsa@donotwish.com
By post: Rua da Lionesa, nº446, Edifício G12, 4465-671, Leça do Balio, Porto, Portugal

Please indicate clearly that your communication relates to the DSA and, where possible, include an English translation if writing in another language.

All sellers participating in the Do Not Wish marketplace are required to offer products that comply with applicable EU product safety and compliance laws.

Customer Care

Customer Care is available Monday through Friday, 9 AM to 11 PM EST, excluding public holidays. Phone: 1-929-231-0257 (US, toll-free) Email and chat support: available through the Customer Care area within the Services For privacy and account security, order details and personal account information should not be shared through public channels. Marketplace inquiries may also be submitted by private message through applicable social channels.